- Make sure your internet connection is stable and its speed equal to or higher than 3.5mb/s to download the video within the 45-minute download time limit. The www.fast.com site is a great free site to test your internet speed.
- Make sure your device and the app are fully up to date.
- Set the device's "sleep mode" to "never" in its Settings.
- Plug the device into power so it doesn't turn off.
- Restart the device, reset your internet router, and then try downloading it again.
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