I'm having trouble with my software. What should I do?

USB connection - testing and guidelines:

  • Make sure that only one Fretlight program is running at a time.
  • Don’t have any other USB devices plugged into the computer at the same time as the Fretlight. 
  • Try all of the USB ports on the computer. The USB port on the back of a desktop computer is preferred. 
  • Test another USB device on your computer to see if the port is creating the issue. 
  • Make sure that you are not using a USB hub.
  • If your computer has an eSATA/USB combo use that connection.
  • Try using your computer's USB 2.0 ports instead of 3.0 ports.

Software Issues:

1. Run your Windows Updater until there are no more available updates.

2. Please turn off your UAC if you are using Windows Vista, 7, or 8.

UAC Steps

3. Make sure your account is the administrator on the computer.

Click on the Start button.
Select Control Panel. Select User Accounts and Family Safety. Select User Accounts.
On the right of the User Accounts window, you should see your account name, account icon and a description listed.
If the word "Administrator" is in your account's description, then you are an administrator.
If you see "Standard user," then you are not and administrator and will need to log in as a different user.

4. Go to the follow linked page, select all of the items in the "Runtimes" section and the "K-Lite Codecs" option from the Media section, click the "Get Installer" button to start the download, you will want to run the item, and it will run to install all of the items.

Ninite

5. Download and install the latest version of DirectX from the link below.

DirectX

6. Install or reinstall the latest version of the Fretlight Studio software by downloading it from the following link using Google Chrome or Firefox. Disable any antivirus, malware, etc. type programs while completing both actions.

Fretlight Studio

7. Install the following program if the issue is only with the Player minimizing to the Windows Taskbar or not launching.

Visual Studio Express

 

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