Fretlight's support of this product is limited. We can only help you with this program's specific Fretlight features as this program is very indepth and has a ton of features and functions. You will want to contact Band-in-a-Box directly for support.
Hours of operation: Monday - Friday: 10:00AM to 5:00PM PST (GMT -8)
Support Page: http://www.pgmusic.com/support.htm
Tel: 1-866-983-2474 or 1-250-475-2708 (Within USA and Canada)
Tel: + 800-4746-8742 (Outside USA and Canada where International Freephone service is available)
Live Chat: https://chat.pgmusic.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=1&siteID=1&queueID=2&skipSurvey=true