What is Fretlight's shipping procedures?

The guitar, setup, LEDs and audio systems are triple inspected before shipping. The guitar will receive a beginner setup set at 2.5mm at the 12th fret with a straight neck. The guitar will ship out in 2-4 business days. This applies to expedited 1 or 2 day shipments as well. You will receive a FedEx tracking number via email when your package ships out. Make sure to check www.fedex.com for your guitar's estimated arrival date as your guitar will require a direct signature to be delivered. The package cannot not be left unattended unless requested. See below. Fedex will make three attempts to deliver. If you are unable to sign for the package please call us to arrange to pick up your package from your local FedEx location.

Your guitar shipment is fully insured.

Accessory only orders will not have a signature required.

You must request to remove the signature requirement before the order ships. You will need to accept 100% responsibility if the package is lost or stolen after it is dropped off by FedEx.

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