Please go to the following link and select "K-Lite Codec" in the "Media" section by clicking on its box, click "Get Installer", open the file once it is downloaded to install it.
Run your Windows Update until there are no more optional or recommend updates available.
Windows XP - 7
Open Windows Update by clicking the Start button Picture of the Start button, clicking All Programs, and then clicking Windows Update. In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer. If any updates are found, click Install updates. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings. (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Change PC settings.) Tap or click Update and recovery, and then tap or click Windows Update.
Click the lower-left Start button on the desktop to open Start Menu, and then select Settings in it. Click Update & security. Click Check For Updates.
Test the software and if it is still not working download and install the following items. Test the software in between each step.
Check, click download, and run to install all of the items in the "Runtimes" section.
- If you receive a "Pin" error message uninstall the 2010 version and install the Visual Studio Express 2008.