The Fretlight Player will not launch after I click on its button in the Studio or try to open a Fretlight video. Minimizes to the taskbar. Improviser and Lesson Player work.

If you are getting an error message saying the "side by side" or "dll" is missing; uninstall the Studio, turn off your UAC, download and install the latest version of the Studio from the following linked page.

http://fretlight.com/software/fretlightstudio

Turn Off UAC: http://www.howtogeek.com/howto/windows-vista/disable-user-account-control-uac-the-easy-way-on-windows-vista/


If you are not getting any error messages or the proceeding steps did not address the issue, download and install Microsoft's free Visual Studio Express which is linked below. Once that is installed you will be able to use the Fretlight Player software.

http://go.microsoft.com/?linkid=9709929

If you receive a "Pin" error message uninstall the 2010 version and install the 2008 version linked below.

http://go.microsoft.com/?linkid=7729280

If you are still having issues with the software follow the instructions on the following linked page.

"I'm Having Trouble With My Software. What Should I Do?"

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