I hear buzzing, rattling, or dead notes on the strings or frets when I play. What's going on?

The infamous fret buzz issue is a symptom of many possible problems but it does not mean that the guitar or its setup is defective. A simple and routine Guitar Setup can solve most fret buzz issues. However, in many cases, the cause of fret buzz is simply that the player is playing too hard. Even a perfectly setup guitar, if played too hard, will have fret buzz.

The key is do you hear the buzzing through the amp? If not then you are within the normal limits of fret buzz.

What you could be describing is a standard issue that affects every guitar as the weather changes and it is especially true for guitars that have been recently shipped because the guitar's wood is acclimatizing to its new surroundings and its surrounding as it traveled. It can take a few days to a couple of weeks for the neck wood to settle and it may settle higher or lower than what it was set at by our tech. There is most likely insufficient relief, upwards curve in the neck, because of that movement and a few turns of the truss rod should fix the issue. Please note that all of our guitars get a basic beginner setup which does not include a fret level (most companies do not provide this service) and as such anything lower than medium action, 2.75mm at the 12th fret, can cause issues like the one that you are experiencing.

Check out the following videos for more information and basic instructions on how to complete the adjustment. Tips: Loosen the two strings surrounding the truss rod for easier access, and to avoid breaking any strings, and sight from the headstock down to the body to properly check the neck's relief.

Fretlight Truss Rod Adjustment: http://www.youtube.com/watch?v=NnlYoZ3mM08

General Truss Rod Adjustment: http://www.youtube.com/watch?v=5_qZ_QGXI4w

Sighting the neck: http://www.guitarworld.com/eds-shed-how-tell-if-your-guitar-s-neck-needs-be-adjusted#slide-2

The Fretlight is a normal guitar and its setup is done exactly the same as any other guitar so you can take it to any reputable guitar shop.

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