Android & iOS Device Connection Issues.

  1. Make sure your device has Bluetooth Low Energy (LE) 4.0 or higher and is running Android OS 4.4. or higher or Apple iOS 9.0 or higher. Check with your device manufacturer's website for the specs. Most devices made after 2012 will have Bluetooth 4.0 or higher. 
  2. Make sure your guitar's battery has a full charge. A full charge takes 4 hours. Press the on/off button on the guitar twice to check the battery's level. The more LEDs across the 5th fret the higher the charge.
  3. Hard close all the apps running on the device. How to - iOS or Android 
  4. Remove all other Bluetooth devices connected to your device. How to - iOS. How to - Android: In the Bluetooth settings, tap on a device’s name, then "Unpair". Do not connect your Fretlight guitar through the Bluetooth settings like other devices. It has to be done through the apps only. 
  5. Turn the Bluetooth off and back on again in your Bluetooth settings on your device.
  6. Turn on your GPS or location services. 
  7. A. Stop/Slow Your iPhone/iPad/iPod's Screen From Turning Off Automatically (if it turns off it can disconnect the app from the guitar) 
    1. From the home screen of your device, tap on Settings.
    2. Next tap on General.
    3. Tap on Auto-Lock (See image below).
    4. Select Never, or at least 15 minutes, to prevent your screen from turning off automatically (See image below).

    B. Stop Your Android's Screen From Turning Off Automatically (if it turns off it can disconnect the app from the guitar) 

    1. From the home screen of your device, tap on Settings.
    2. Next tap on General.
    3. Tap on Auto-Lock (See image below).
    4. Select Never, or at least 10 minutes, to prevent your iPhone screen from turning off automatically (See image below).
  8. Relaunch the Fretlight app you are trying to connect to.
  9. Reset the guitar by pressing and holding the on/off button on the guitar until all of the LEDs flash then let go and LEDs will turn off. 
  10. Press the on/off button once on the guitar to put it into pairing mode.
  11. Pair with the guitar through the app's steps. How to pair - iOS or Android 
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