How do I request a refund for an Fretlight Apple iOS app or in-app purchase?

iOS Refunds

If you experience a problem with any of our apps or in-app purchase you purchase from iTunes or the App Store please contact us first to see if we can resolve it but if you have a valid reason for the request—it's not meant to be a way to get free trials or short term use— but if you buy something by accident, buy the wrong thing, or get the wrong thing, or a download isn't working for you then please use the following steps which will show you how to request a refund directly from Apple as we are not able to issue refunds, credits or discounts on these items. 

How to get a refund using iTunes

  1. Launch iTunes on either your Mac or Windows PC.
  2. Click on your name at the top and in the dropdown select Account Info.
  3. Type in your password when prompted in order to proceed.
  4. Click on See All under your Purchase History.
  5. Click on the arrow next to the purchase batch that contains the purchase you'd like a refund for.
  6. Click on Report a Problem next to the single purchase you'd like a refund for, unless there is only one, then you may use the large Report a Problem button.
  7. You will be routed to Apple's website. Just follow the steps after signing in and request the Refund option and explain why.

How to get a refund using the web

If you're not at your computer, or simply prefer to sidestep iTunes, you can still request a refund using any web browser.

  1. Go to Apple's problem reports page:
  2. Log in with your Apple ID username (typically your email address) and password.
  3. Select the appropriate tab—all, music, movies, TV shows, apps, or books.
  4. Find the item purchased that you want to be refunded.
  5. Select Report a Problem to the right of the purchase.
  6. Select the reason you want the refund.
  7. Fill in the description, as appropriate.
  8. Select Submit.

How to get a refund using your iPhone or iPad

Apple hasn't built any links to problem reporting into the iTunes Store or App Store apps, so if you're stuck using the web on your iPhone, iPod touch, or iPad as well. If it's more convenient, you can go directly to problem reporting via your email receipt.

  1. Launch Mail from your Home screen.
  2. Search for "Your receipt from Apple" if it's not immediately visible.
  3. Tap on the receipt for the purchase your want refunded. (Unless you remember the date, there's no way to tell which receipt is which unless you tap it to open it, so you might end up tapping a lot...)
  4. Tap the purchase you want to report.

From this point on you're in Safari and performing the same steps as described in the web browser section, above.

Note on refunds

iTunes and App Store refunds typically take a day or two to process and you might get contacted by Apple support to verify the reason for the request.

Scroll down the page until you find the section marked Order history. Find the app you wish to receive a refund for and tap Refund.

Have more questions? Submit a request


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