How do I request a refund for an Fretlight Android app or in-app purchase?

Whether you picked the wrong app on Google Play or the someone managed to download an app or in-app purchase without asking, there is a way to get your money back for paid apps on Android.

In most cases, Google allows users to get a full refund with no questions asked if it receives a complaint within two hours of an app or game being downloaded.

After the two-hour limit, you will have to contact Google’s support team who might be able to help move it forward.

You can only request a refund once for each app. If you decide to download it again, you won’t be able to claim another refund.

How do I get a refund on Google Play?

You can request a refund within the two-hour limit from your account in the Google Play Store using your smartphone or tablet only - you won’t be able to process a refund using your PC.

On your mobile device, go to the Google Play Store and tap the menu icon, followed by My account.

A box will appear, asking you if you’re sure you want to go ahead with the refund? Tap YES to agree.

How do I get a refund for Google Play apps I’ve had longer than two hours?

For apps and games bought more than two hours previously, refunds are a little less straightforward.

You have to contact the app’s developer to find out whether you’re eligible for a request in writing.

To do this, you need to go to the app’s download page and click READ MORE under the main app details.

Scroll to the bottom and look for Developer email. Take it down and email your refund request.

A developer refused to refund my Google Play app download. What can I do?

Developers generally have the ultimate say over refunds, but if you’re unsatisfied with their response or didn’t hear back, you should get in contact with Google Play Support using the contact details on this page.

Do I get to keep the app when I request a refund from Google Play?

No. Once you’ve gone ahead with a refund the app will be removed from your device.

How many refunds can I request from Google Play?

There is no official limit on the number of apps you can request a refund for, but certainly, don’t make a habit of it. Google keeps an eye refunds and says it “may decline requests for refunds that appear to be abusing our processes”.

 Can I get a refund for in-app purchases from Google Play apps?

In-app purchases are the extra content you can buy and download within apps – this could be an extra level for a game or special access to another part of the app.

Unlike normal app purchases, you can’t get an instant refund within two hours. To get a refund, you have to contact the developer directly. To do this, see our previous step How do I get a refund for Google Play apps I’ve had longer than two hours?

Read Google’s full policy on Google Play refunds here.

 

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